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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/10059

Title: Assessment of quality of construction professional project services received by small building contractors in Ghana.
Authors: Boateng, Abrafi Nelly
Issue Date: 20-Jan-2017
Abstract: The fundamental needs of every client in the construction industry has been quality. By way of that, construction projects that are able to be accomplished with distinguishing quality will certainly empower to pleasure their clients. Owing that the industry’s setting has wadded behind other sectors in enlightening the quality, it has also been a key provider to the economy of any country. Hence, professionals however faces the delinquent of high disintegration, variability, low efficiency, poor excellence and lack of standards and ethics. The aim of this study was to assess Quality of Construction professional project services received by small building contractors in Ghana. Questionnaires were directed to a sample of 44 D3K3 and D4K4 contractors and other professionals using random sampling approach. The Statistical Package for Social Science (SPSS Version 21) was used to analyze the data obtained and rating were used to assess the specific objectives of the study. Similarly, this study identified some elements of service quality which were ranked according to the responses obtained from respondents as professionals in these firms are consistently courteous to contactors. Modern looking equipment such as computers and other facilities to work with, professional quantity surveying firms understand the specific needs of contractors, working hours are convenient to contractors and sincere interest in solving contractors’ problems were also identified. Also, some quality awareness of construction professionals level according to respondents on the quality of service received by their clients includes contractors are committed to quality in the organization, contractors provides a leadership role in quality management initiatives and critical resources essential in implementing service quality initiatives are made always available. Finally, the study recommends that, beneficiaries of projects when completed should be educated on the benefit they would derive from it and hence they should abstain from low quality construction products and services and welcome projects that would come their way in their various communities.
Description: A thesis submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfilment of the requirements for the degree of Master of Science, 2016
URI: http://hdl.handle.net/123456789/10059
Appears in Collections:College of Architecture and Planning

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