A study of the supply Chain Management System in Ridge Hospital, Accra
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Date
November, 2016
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Abstract
Supply chain Management has assumed an important role in a firm's performance and
has attracted serious research attention over the last few years. Companies especially
those in the healthcare sector are challenged with finding ways to meet changing
demand pattern of customers, to reduce operating cost and to maintain consistencies
in data in order to deliver effective healthcare services. This has necessitated a study
into the existing Supply Chain Management (SCM) system in the Ridge Hospital,
Accra mainly because of the ongoing upgrade of the hospital into a regional hospital.
The aim of this research was examine the existing Supply Chain Management System
in the Hospital. In order to achieve the aim, the study sought to identify the existing
supply chain management procedures and methods adopted by the Hospital, outline
the challenges of the existing SCM system in the hospital and suggest measures of
addressing these challenges. In the light of this, the scope of the study was focused on
the Ridge Hospital, Accra only. The main research instrument used for the study was
interviews. Using a convenience approach and purposive sampling technique, the
target respondents were supplies m anagers, procurement officers, general stores and
pharmacy stores officers. Using Microsoft excel, the data collected from the interviews
were grouped together and were analyzed. The study revealed after the analysis that,
the stages in the Hospital’s SCM procedures were Procurement Planning, Sourcing,
Contracting, Inspection, Storing, Distribution and Evaluation. The study further
revealed that the hospital encountered challenges in its operations such as lack of
finance, inadequate qualified personnel, poorly integrated information system, and
non-adherence to some statutory provisions of the Public Procurement Act, Act 663 .
It was therefore recommended that the Hospital should adopt ICT, develop an annual
training plan to build capacity of its SCM officia ls, employ a qualified SCM officers
to coordinate rather than using national service personnel for most of their operations.
Additionally, the new Regional Hospital under construction should take into
consideration all the existing challenges of the Hospit al such as space, drainage and
proper warehouse system in order to solve these challenges.
Description
A dissertation submitted to the Department of Building Technology, College of Arts and Built Environment in Partial Fulfillment of the Requirements for the Degree of Masters of Science,