Public Perception on Solid Waste Collection Services Case study: Kigali City of Rwanda
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Date
2009-08-23
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Abstract
A study was carried out in Kigali City of Rwanda to determine the public perception on solid waste collection services. The Environmental District Department (EDD) is responsible for solid waste management but private sector is involved to ensure effective and efficient solid waste management delivery. A survey was carried out in all tree districts of Kigali City of Rwanda (Nyarugenge, Kicukiro and Gasabo) using a structured questionnaire among stakeholders to access the quality of waste collection services rendered by solid waste collectors private companies. Four companies were found to be involved in waste management in Kigali City of Rwanda. These are COPED, COOCEN, AMIZERO and SAMU. They were all operating on a franchise and house to house collection system. The quality of service provided by the four companies collecting refuse in Kigali City of Rwanda was perceived by the public as satisfactory (83.6%). The public was willing to pay for collection service charge ranging from 1500-5000Frw (550=1US$) with 80.6% rating it as moderate and 19.4% rating it as high. Most of the respondents (79.5%) also agreed that they should be responsible for the cost of collecting their own refuse. Only 20.5% wanted the Government alone to be responsible for their waste collection. It was realized from this study that Kigali City of Rwanda is making progress towards Solid Waste Management partly because of the House to House collection system and a Franchise system which involved collection, treatment, recycling and disposal of residues. Competition among the companies to remove waste unrestricted to zones could play a major role in the overall performance. Sanitation bye laws observed by communities through the "Cellular System" with one head per ten houses might have also played a role. This system in Kigali City of Rwanda is worthy of emulation by cities in other developing countries.
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A thesis submitted to the Board of Postgraduate Studies, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment for the requirement for the award of the
Degree of Master of Science in Water Supply and Environmental Sanitation.