Factors affecting client–contractor relationship in the Ghanaian construction industry

Abstract

Players in the construction industry should patronize relationship building because it is deemed as an important asset for many industries. Cordial relationship between clients and contractors is an antidote for the conflict and aggressive confrontational issues within the construction industry. The study sought to identify factors affecting client – contractor relationship in the Ghanaian construction industry. The study identifies fourteen factors central to relationship building between client and contractors within the Ghanaian construction industry and their prevalence explored from 145 contractors, conveniently sampled. Cronbach Alpha coefficient of 0.837 was recorded. Twelve significant factors were identified using the mean score ranking. The findings revealed that Professionalism, satisfactions, communication, commitment, value of the project, trust and conformance are highly significant factors affecting Client-Contractor Relationship. Neglect of the identified factors by either party could frustrate the individual and overall objectives of projects. Moreover, the use of innovative criteria by clients in selecting contractors for their projects is recommended and each party must execute their substantive roles toward the realization of the project objectives that enhances future collaboration. The study provides the empirical basis for relationship studies in the construction industry of developing countries, such as Ghana.