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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/10879

Title: A conceptual framework to evaluate road users’ satisfaction of George Walker Bush Highway, Ghana
Authors: Akakpo, Sheila
Agyekum, Kofi
Ayarkwa, Joshua
Keywords: road infrastructure
quality road services
road users’ satisfaction
road user needs
Issue Date: 12-Apr-2017
Publisher: ICIDA
Citation: ICIDA 2017 - 6th International Conference on Infrastructure Development in Africa - 12-14 April 2017
Abstract: The road infrastructure network in Ghana has received a massive growth over the years. Despite the efforts by the Government of Ghana to improve road infrastructure and services, road related problems still occur every now and then. There is growing recognition of the need to understand road user needs and concerns to deliver quality road services effectively and efficiently. The statement of the problem gives an indication that there are road users’ satisfaction challenges on the George Walker Bush Highway in spite of the huge project investment made by the Government of Ghana and the Millennium Challenge Cooperation. Unfortunately, studies have shown that road users’ satisfaction is still a new concept in Ghana. Using the SERVQUAL and Service Quality Gap models, a conceptual framework is proposed to evaluate the satisfaction levels of road users of the GWB-Highway.
Description: In the proceedings of the 6th International Conference on Infrastructure Development in Africa, 12th April, 2017, KNUST, Ghana
URI: http://hdl.handle.net/123456789/10879
Appears in Collections:College of Architecture and Planning

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