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Title: | A CONCEPTUAL FRAMEWORK TO EVALUATE ROAD USERS’ SATISFACTION OF GEORGE WALKER BUSH HIGHWAY, GHANA |
Authors: | Akakpo, Sheila Ayarkwa, Joshua Agyekum, Kofi |
Keywords: | road users’ satisfaction road user needs road infrastructure quality road services |
Issue Date: | Apr-2017 |
Publisher: | INTERNATIONAL CONFERENCE ON INFRASTRUCTURE DEVELOPMENT IN AFRICA |
Citation: | 6TH INTERNATIONAL CONFERENCE ON INFRASTRUCTURE DEVELOPMENT IN AFRICA - 12-14 April 2017, KNUST, Kumasi, Ghana 112 Conference |
Abstract: | The road infrastructure network in Ghana has
received a massive growth over the years. Despite
the efforts by the Government of Ghana to improve
road infrastructure and services, road related
problems still occur every now and then. There
is growing recognition of the need to understand
road user needs and concerns to deliver quality road
services effectively and efficiently. The statement
of the problem gives an indication that there are
road users’ satisfaction challenges on the George
Walker Bush Highway in spite of the huge project
investment made by the Government of Ghana
and the Millennium Challenge Cooperation.
Unfortunately, studies have shown that road users’
satisfaction is still a new concept in Ghana. Using
the SERVQUAL and Service Quality Gap models,
a conceptual framework is proposed to evaluate
the satisfaction levels of road users of the GWBHighway. |
Description: | INTERNATIONAL CONFERENCE ON INFRASTRUCTURE DEVELOPMENT IN AFRICA - 12-14 April 2017, KNUST, Kumasi, Ghana
112 Conference |
URI: | http://hdl.handle.net/123456789/10937 |
Appears in Collections: | College of Architecture and Planning
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