Criteria and measurable indicators for assessing the performance of public works contract award process in Chad

Abstract

A major problem in performance assessment is the selection of appropriate indicators or measures. The objective of the study is to establish relevant criteria and related quantifiable indicators to assess performance of works contracts award process. Through a quantitative method with an adapted AHP methodology, the weights of identified criteria and related indicators were computed. The results show that relevant criteria in order of importance are Transparency, Fairness, Competitiveness and Compliance for having attracted in total 0.80 of weight over the total of 1. Also, the following indicators are established as key in measuring performance: Time allocated for the preparation of tender, Advertisement total duration, Number and Nationalities of Bidders, Publicity frequency, Time Performance Index, Number of complaints or litigations generated, Cost Estimate Accuracy, Publicity extent, and Number of approvals and controls performed, etc. The study concludes that public contract award process must be transparent, fair, competitive, and complies perfectively with rules and procedures to achieve likely above 80% of the expected performance.