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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/13180

Title: Factors associated with patients satisfaction with physiotherapy Service delivery in AGA Health Foundation, Obuasi, Ghana
Authors: Osei Owusu, Godfred
. Dassah, Edward T
Keywords: patients
satisfaction
physiotherapy
Knowledge
Ghana
Issue Date: 28-Oct-2020
Abstract: Background: Individuals who seek physiotherapy services require comprehensive rehabilitation from a multi-disciplinary team to ensure optimal treatment outcomes and social integration. Physiotherapists play a pivotal role within the multidisciplinary team and offer patients physical and psychosocial rehabilitative care. Patients' satisfaction plays an important role to attract patients for health services. It has not been closely monitored in physiotherapy and limited studies exist in this area of health services especially in resource constrained settings such as Ghana. Objective: To assess the factors associated with patient satisfaction with physiotherapy service delivery in AGA Health Foundation, Obuasi, Ghana. Methods: A cross-sectional study was conducted among physiotherapy patients at AGA Health Foundation, Obuasi from June to August 2019 and simple random sampling was used to recruit participants. Data were collected using a structured questionnaire assessing the knowledge on physiotherapy services, factors affecting patient satisfaction with physiotherapy service. Data obtained were analyzed using STATA version 14.0. Categorical variables were analysed using chi- square test. P < 0.05 was considered statistically significant. Results: 300 patients participated in the study. The mean age of the participants were 53.9±10.2years. About 57% females and 59 % were married. Most of the participants (67.3%) had knowledge on physiotherapy interventions. Majority of the participants (83.7%) were satisfied with the physiotherapy service delivery in the facility. Patient age (p=0.004) significantly influenced patient satisfaction with physiotherapy services. Conclusion: Patient satisfaction with physiotherapy services rendered at the facility was high. Improving facility cleanliness, privacy settings and providers' interpersonal skills can greatly enhance patient satisfaction with physiotherapy service.
Description: A thesis submitted to the Department of Health Policy, Management and Economics, Kwame Nkrumah University of Science and technology, Kumasi in partial fulfillment of the requirements for the award of degree of Master of Public Health in health services planning and management,2019
URI: http://hdl.handle.net/123456789/13180
Appears in Collections:College of Health Sciences

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