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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/13759

Title: Impact of effective communication management on the performance of government housing projects in Ghana
Authors: Odai, Anthea Aforkor
Ayarkwa, Joshua
Keywords: Communication management
Project management,
construction industry
Issue Date: 17-May-2021
Abstract: Communication is an essential element of project delivery and this research was carried out to assess how successful communication management impact project delivery. The objectives of the research were to assess the impact of communication management on project delivery, identify barriers to its effectiveness and then propose best practices. The research followed an exploratory design and relied on the collection and analysis of qualitative data collected through interviews of staff on the government housing project, Borteyman flats. Interviews were targeted using the census sampling technique, and based on the thematic analysis of the data collected it was concluded that the impact included providing a platform for stakeholders and the project team to have a good understanding of what each wanted, allowing management and staff to quickly address issues that arose on the project site, and finally, allowed for accurate conveyance of instructions for speedy execution. Some benefits that were found also included achieving coordinated results on the project, managing change effectively, motivating employees to work harder and creating a better understanding of the needs of the employees. In identifying the barriers to effective communication management the research concluded that the most significant included labour intensive nature of construction works, communication challenges with different teams, misunderstandings on the project site, the unique one-off nature of the project and the unstable nature of the workforce. However, the best practices for communication management to be adopted included getting a better understanding of the communications structure, creating the best team, measuring communication effectiveness and improving the workforce behaviour and communication skills. It was recommended that project managers build their capacity for effective communication, engage in adequate communication planning and adopt new tools and technologies.
Description: A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirement for the Award Degree of Master of Science in Project Management. November, 2019
URI: http://hdl.handle.net/123456789/13759
Appears in Collections:College of Architecture and Planning

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