Assessing the implementation of efficient and effective total revenue integrated processing System (trips) by Ghana Revenue Authority
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Date
2021-05-18
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Abstract
The aim of the study was to assess the implementation of Total Revenue Integrated
Processing System (TRIPS) by Ghana Revenue Authority (GRA). The study had two (2)
objectives which were to identify the challenges associated with the implementation of Total
Revenue Integrated Processing System and to identify significant strategies that can be
adopted to improve the implementation of Total Revenue Integrated Processing System.
Using the quantitative method, a comprehensive literature review was conducted from which
a semi-structured questionnaire was distributed to Ghana Revenue Authority (GRA) offices
in the Ashanti Region and 50 retrieved for the analysis. The data collected were analyzed
using mean score ranking and content analysis. From the analysis it was realized that, lack of
education on the importance of tax payments and negligence on the part of taxpayers.
However, from the literature reviewed, IT has positively impacted tax administration
worldwide making it efficient and effectiveness and thus the urge of every nation to
implement e-governance. But implementation has failed from the conception of the TRIPS.
From the objective one, it was realized that, the most significant challenge was assuring
stakeholder confidence followed by upgrade process and ensuring security. The objective two
indicated that, the most significant strategy was assurance of client’s safety followed by the
reduction of political interference and making the system more user-friendly. Based on the
findings, it was recommended that, GRA can maximize revenue by possessing an efficient
and effective tax administration. GRA must rectify and solve all problems faced by the pilot
offices, never fall on deaf ears to user complaints related to the use of the TRIPS.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements of the Awarded Degree of Master of Science in Project Management.
Keywords
TRIPS, Revenue