Stakeholder management practices in building projects: a case study of the Octagon Project.
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Date
November, 2019
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Abstract
The effective stakeholder management process is critical in achieving stakeholder needs and satisfaction. Construction industries in developing countries have embraced stakeholder management as a soft project management skill and consequently developed suitable approaches for improved project delivery though developing countries. Studies have associated project failures to poor stakeholders’ performance, the absence of formal stakeholder management process, industry challenges and lack of proper documentation in developing countries such as Ghana. To overcome these challenges, this study, through an extensive review of literature identified some strategies to overcome these challenges and promote effective construction stakeholder management in the Ghanaian construction setting. The study employed a quantitative research design by means of preliminary literature review and subsequently a survey using the structured questionnaire approach. The data collected was analyzed using descriptive statistics, the Relative Importance Index (RII) method and the One-sample T-test. The study revealed that, in the Ghanaian construction industry, stakeholder management is not given any special attention and not much construction professionals are experienced with this aspect of management. The analysis further revealed twenty-one (21) challenges faced in the Ghanaian construction industry with regards to stakeholder management Six (6) stakeholder management strategies were identified to minimize the challenges in effective stakeholder management. The issue of construction stakeholder management is of paramount importance to the construction industry. It is therefore necessary that efforts should be made to see to its full realization and enhance the timely realization of construction project objectives. It is strongly believed that the findings and recommendations from this study shall help improve effective stakeholder management in the Ghanaian construction industry.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, in partial fulfilment of the requirements for the award degree of Master of Science in Project Management.
Keywords
Stakeholder management practices, Building projects, The Octagon Project