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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/13897

Title: Stakeholder engagement in revenue mobilization through effective communication: A case of selected toll collection points of Ghana Highway Authority
Authors: Agboyi, Vivian
Keywords: Stakeholder
Highway Authority
Issue Date: 14-Jun-2021
Abstract: Project communications is challenging, particularly in toll collection points. From the beginning of an operation to the very end of it, project managers must interconnect with numerous persons and project stakeholders. The general objective of the study is to assess stakeholder involvement in revenue mobilization through effective communication at some selected toll collection points of Ghana Highway Authority. In this study, descriptive survey design was adopted where the quantitative research method was used. The study population was the staff and stakeholders that are involved in Dodowa and Tema toll collection points. The study used a sampling size of thirty (30). Census method was used as the sampling technique due to the small nature of the population. With the aid of SPSS, frequencies, percentages, mean, standard deviations and rank scores were used to analyze the data collected from the field. It was found that project presentations, e-mail tool, project meeting minutes, team lead's report and instant messaging were the various communication strategies employed in toll collection points. The data analyzed confirmed that stakeholders were involved in the recruitment of staff as well as decision-making process in the implementation of toll mobilization points. The findings revealed that, building active communication systems, keeping updates timely and concise, managing conflict and encouraging open dialogues between the participants were the strategies to improve project communication at toll mobilization points. It is recommended that management of Ghana Highway Authority should improve implementation of its communication in revenue mobilization such as project presentations, e-mail tool, and project meeting minutes, team lead's report and instant messaging among others
Description: A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfilment of the requirements for the Degree of Master of Science. November, 2018.
URI: http://hdl.handle.net/123456789/13897
Appears in Collections:College of Architecture and Planning

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