The impact of communication management amongst team members on construction project successes
Date
2021-06-15
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Abstract
Project Communications Management includes the processes necessary to ensure that
the information needs of the project and its stakeholders are met through development
of artifacts and implementation of activities designed to achieve effective information
exchange. However, the case of project managers using communication to play a role
in executing a project are challenging. The aim of this study is to determine the impact
of communication management among project team members within the construction
industry in Ghana. Questionnaires were used to survey 96 respondents comprising
project managers, architects, quantity surveyors and civil engineers. It was revealed that
the roles played by project team members mainly include supervisory, field,
administrative and supportive. Challenges encountered by project team member during
project execution through communication roles included physical and environmental,
linguistics, psychological, social and physiological. Positive impacts via
communication roles that affect construction projects comprised project success and
delivery, and development of common goals, with contributory factors such as effective
project team, better communication channels. Negative impacts on the other hand
comprised project delay and failure, poor team performance, with poor communication
channels, and insufficient project fund as its contributory factors. The study
recommended that communication types and channels should be improved among
project team members.
Description
A thesis presented to the Department of Construction Technology and
Management, College of Art and Built Environment in partial fulfillment of the requirement for the Award Degree of Master of Science.
Keywords
Project Communication Management, Project Team, Construction Industry, Project Successes