Assessing the communication modes on quality and time performance of project delivery: A case study in Dormaa East District
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Date
2021-06-17
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Abstract
One of the major problems facing the Ghanaian construction industry is delays in the
delivery of construction projects. Also, the qualities of workmanship of executed projects
are most often questionable. Thus, it is significant to improve on schedule and quality
performance in the Ghanaian construction industry so as to reap its full benefits to the
economy. In 2011, a report by Building Research Establishment (BRE) indicated that,
ineffectiveness and bad communication practices promote most defects in the construction
industry. The study investigated into how communication affect quality and time
performance of project delivery. An extensive literature review was conducted which
aided in the development of a structured questionnaire to collect data from the
respondents. Non-probability sample technique was used in deriving the sample size.
Relative Importance Index (RII) technique and multiple regression were used to analyze
the responses. It was realized that, face-to-face communication is the mostly used
communication mode in Dormaa East District followed by telephone and memos and
letters. Also, lack of education and training is the most significant challenge that affects
communication followed by lack of motivation and language incompatibility. Poor
planning and dispute and litigations showed significant relationship with schedule
performance. However, bureaucratic interference showed a significant negative
relationship with schedule performance. Excessive design changes and low project
manager‟s competence showed significant relationship with quality performance. The
results indicated that, there is a significant relationship between ineffective
communication factors and quality problems in the Ghanaian construction industry. It was
recommended that, employees should be educated on the significance of effective
communication in an organization so as to enhance the organizational processes.
Description
A dissertation submitted to the Department of
Construction Technology and Management, College of Art
and Built Environment in partial fulfilment of the
requirement for the Degree of
Master of Science
November, 2018
Keywords
communication modes, Time performance, Project delivery:, Dormaa East District