The effect of project communication on project delivery: A case study of the construction section of groupe Nduom -Ghana
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Date
2021-06-22
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Abstract
Communication is an essential process in the world of project management. It is difficult
to master, but essential to make a good effort in achieving. Many times, on troubled
projects, project team members feel that if the communication had been better, the
project would have run smoother. The aim of the study is to examine the effect of project
communication on project delivery using the construction section of Groupe Nduom as a
case study. The study employed a survey design and adopts the quantitative research
approach. Project managers/professionals (both internal and outsource) at the
construction section of Groupe Nduom, Accra. The study used a sub sampling size of
fifty (50).The study selected the respondents by means of convenience sampling method.
Questionnaires were utilized as the fast means of getting the required information. After
data obtained through questionnaires, it was prepared in readiness for analysis using
Statistical Package for Social Sciences (SPSS) computer software. It was found that
effective communication strategies minimized potential disputes and misunderstandings
during execution of projects. The data analyzed confirmed that formal communication –
email, letter, and telephone were operated by project managers in the accomplishment of
projects. The findings clearly revealed that poor communication channels lead to
distorted information on project delivery at project site, resulted into delays, time and
cost overruns, abandonment, amongst other problems with project, affected the level of
project work done on site as well as affected output on project delivery negatively. It is
recommended that project communication for Quantity Surveyors, Engineers, Project
Managers, Architect, Consultants, Managing Director and Contractor (construction
section of Groupe Nduom) ought to include approaches and systems to build trust andiv
relationships among team members, as well as propagate desirable personal behaviors
and clear communication rules
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Award Degree of Master of Science
Keywords
effect, project communication, groupe Nduom -Ghana