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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/14124

Title: The application of project management tools and techniques in ICT Projects – case of Bank of Africa (BOA) Ghana
Authors: Acromond, Raymond
Keywords: Implementation
Project Management Tools
ICT Projects
Bank of Africa (BOA)
Issue Date: 24-Jun-2021
Abstract: The development of banking information systems is a dynamic environment for banks with respect to project management, and is prone to failure if not managed with the criticality it deserves. This study aims to identify the application of various tools and techniques that aid in the effective and efficient management of the various banking information system development stages. The research targeted Bank of Africa (BOA) Ghana. Data was collected using interview questionnaires. The respondents to the interview were the Heads of Departments of Information Technology (IT), Project Management Office (PMO), Procurement, Administration and Information Communication Technology (ICT) Committee and their team. Demographic data of the respondents and the banks were analysed using descriptive statistics. Means and standard deviation were used to analyse the use and effectiveness of tools and techniques used in the phases of a bank information system project lifecycle. The challenges associated with the use of tools and techniques were analysed by employing means and standard deviation. The study found out that BOA Ghana used various project management tools in bank information systems projects. The Business Case justification was the most common technique used by the bank in the conceptualization phase while Requirements analysis is the preferred technique in the planning phase. User Acceptance Testing and action logs are the most common techniques used in the execution and termination phases respectively. The least employed techniques in the conceptualization phase are net present value and decision analysis. In the planning phase the least used technique was questionnaires and surveys. The Fishbone diagrams and lessons-learned reports were the least used in the execution and termination phases respectively. The application of project management tools and techniques is largely based on the bank judgment most notably from continuous use and size of the information system development projects undertaken. It was discovered that most information system developments don't adopt use of more than two to three tools or techniques to generate a well-grounded base for decision making at the different stages of the project life cycle. Findings arrived at imply that the bank apply the same tools and techniques over time and therefore make use of them in the various bank information system projects undertaken. To ensure that there is a more diverse use of project management tools and techniques the policy makers within the bank should institutionalize project management methodologies that should be adopted in the bank information system project that will ensure at least two or more tools and techniques are used at the various lifecycle stages of a bank information system development appreciation of these tools and techniques is also required for project managers, business analysts and ICT project teams who should use them, therefore adequate training should be adopted for these crucial resources to gain understanding on the use of the tools and techniques. Further the bank’s information system developers and project managers must ensure to adhere to the traditional system lifecycle in all bank information system developments, this guide will greatly aid in setting the right framework for applying the various tools and techniques.
Description: A thesis submitted to the Department of Planning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the degree of Master of Science in Project Management, 2019.
URI: http://hdl.handle.net/123456789/14124
Appears in Collections:College of Architecture and Planning

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