The impact of human resource policies and procedures on job satisfaction of employees in the Rural Banks: The case of Nsoatreman Rural bank
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Date
2021-06-28
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Abstract
Every organization runs its daily affairs with the human resource capacity to meet their
aims and objectives as an organization. Studies have indicated that most of these firms do
not have much concentration on the individual goals of their employees. Human resource
management involves considering of the welfare of the employees. The study aimed at
assessing the impact of human resource procedures on job satisfaction of employees in
Rural Banks in Ghana specifically the Nsoatreman Rural Bank. The study adopted the
quantitative method, using the Census sampling. The questionnaires were submitted to
109 employees and the response rate was 74 percent. The data received from the
employees were analyzed using the mean score ranking, the relative importance index
and one sample t test. The results from the study indicated that the employees at the rural
bank were dissatisfied with some of the HR procedure being used. The key human
resource procedures include regulatory compliance and legal management of employees,
managing employee incentives like promotions, awards, bonuses etc., and employee
record keeping like payroll data, CVs, appraisals. Also, determinates of job satisfaction
include management attitude towards employees, technological development and
advancements and management commitment. In conclusion, measures must be taken on
the human resource procedures being used in the rural bank so as to improve the level of
satisfaction of the employees to boost productivity. Measures such as incorporating
incentives and allowances for overtime work, routine recognition of hardworking
employees like awards and adopting more internal or inward recruitment options. The
study therefore recommends that further studies be done on in the other banks such as
microfinance, merchant and commercial banks. Also, critical practitioners are also
advised to identify a proper system for their workers so that they can be satisfied with the
work that they do to increase productivity
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment In partial fulfillment of the requirement for the Degree of Master of Science.
Keywords
Human Resource Procedures, Job Satisfaction, Rural Banks