Assessing the effectiveness of communication in construction projects in Ghana: A case study of the affordable housing projects by Government in the Greater Accra Region
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Date
2021-06-29
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Abstract
Various media reports and existing writings demonstrate that Ghanaian government
ventures/projects have seen various disappointments – extending from several
infrastructure projects to services projects because of the importance of communication
in the administration of tasks/projects. The aim of the study was to determine the
effectiveness of communication in construction projects in Ghana. This study has been
executed using a quantitative research approach based on survey implemented by way of
questionnaires. The population for the study included managers/professionals and other
stakeholders within the construction industry such as contractors, subcontractors,
suppliers etc. The study used a sample size of thirty (30). Convenience sampling was
used as the sampling technique. Statistical analysis such as mean, standard deviation,
rank score and frequency distribution tables were employed to analyze the data collected.
It was found that the communication channels utilized by project managers/professionals
in the execution of projects were e-mail tool and press release tool, periodic reports,
budget spreadsheet, project status meetings, communication plan, project presentations
and daily progress reports. The findings clearly revealed that strong presentation skills
were essential for effective communication for project progress. The data revealed that
emotional obstacles and prohibitions, poor audience engagement, variations in
perception and standpoint, poor or absent communication with team members, bad
interpersonal relationships, etc. were the problems related with effective communication
on projects. It is recommended that holding consistent gatherings will dispense with
some communication hindrances and help project supervisors to determine conceivable
stresses.
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirement for the Degree of Master of Science.
Keywords
effectiveness of communication, construction projects, affordable housing, Greater Accra Region