An assessment of project communications management in the Ghana land administration project phase ii (LAPII)
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Date
2021-06-29
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Abstract
Failure to deliver successful projects has been at the top of the list of management
concerns for many years, and ineffective communication has been identified as one of the
main reason why most projects fail. This study was an empirical investigation into the
assessment of Project Communications Management in the Ghana Land Administration
Project Phase II (LAP II). In order to achieve the aim of the study, the following
objective were advanced; to identify the various communication channels employed in
the LAP II; to identify the challenges encountered in the management of the
communication channels; and to identify effective ways of managing the communication
channels. The research depended largely on primary data source from sixty-five
respondents using questionnaires. The target population constituted about two hundred
stakeholders of the Land Administration Project. The non-probability sampling technique
was used in this study. At the end of the study, the various communication channels
employed in LAP II in their order of ranking or magnitude of occurrence were Meetings,
Seminars/Workshops, Daily Team Briefings, Reports, E-mails, Focus Group Discussions,
Social media (WhatsApp, Facebook, Twitter, Instagram, etc), Panel Discussion,
Notices/posters, Presentations, Advertisement, Brochures/newsletters, Town Hall
Meetings, Newspaper and Video Conferencing. The challenges encountered in the
management of the communication channels were: Lack of free flow of information;
Difficulties in accessing information on the internet; Delays in receiving information;
Ineffective reporting system; were perceived to be most challenging because their relative
importance index values fell above the minimum importance threshold value of 0.700.
Poor quality of printed materials, unclear communication channels and unclear
Communication Objectives were perceived not be challenging because their relative
importance index values fell short of the minimum importance threshold value of 0.700.
Lastly, the study identified some strategies that were used to effectively manage the
communication channels which include; Clear Chain of Command, Communication with
Teams, Executives and Leadership; Regular Team Briefings; Avenues for Knowledge
Sharing and documents; Use of Mobile Technology among Team Members; Bottom-up
Approach to Communication and Use of Multilingualism during workshops/seminars. It
can therefore be concluded that, in project communication management, the choice of theiii
right communication channel and appropriate communication tools are key ingredients in
ensuring effective communication delivery. It is therefore recommended that project
managers/team leaders consider the design and deployment of the right communication
channels and tools for the successful implementation of their projects.
Description
A thesis submitted to the Department of Construction Technology and Management,
Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of
the requirements for the Award Degree of
Master of Science in Project Management.
Keywords
Project, Communication channels, Management