Assessing the total quality management of the engineering department of cocoa processing company limited
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Date
2021-07-05
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Abstract
Organizations which have effectively utilize Total Quality Management (TQM) have
client and quality installed in their corporate system. Manufacturing companies are not
the exception to this since they are companies that are not isolated from society but on
the contrary, they are strongly linked to it. The purpose of the study, assesses the Total
Quality Management (TQM) of the engineering department of Cocoa Processing
Company Limited. The research design adopted for the study was survey design and
the quantitative research approach. The population of the study was employees of the
engineering department of Cocoa Processing Company Limited, Tema from which the
sample size was drawn. The sampling method adopted in this research is convenience
sampling method. SPSS such as mean, standard deviation, rank score and frequency
distribution tables were employed to analyze the data collected. The data analyzed
confirmed that the Total Quality Management (TQM) of the engineering department of
Cocoa Processing Company Limited (CPCL) focus on quality and productivity
improvement and team work to fix common problems in the product or process. The
study discovered that every company member was focused on service quality, while
there was collaboration with all departments and that with Total Quality Management
(TQM) of the engineering department of Cocoa Processing Company Limited (CPCL),
anyone can suggest areas for improvement, focuses on implementation of changes, and
requires training to be familiar with the necessary Total Quality Management (TQM)
techniques. It is recommended that, top administration and the whole staff in the
Engineering Department of Cocoa Processing Company Limited (CPCL) to be focused
on the change of value in all parts of their tasks
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art Built Environment in partial fulfillment of the requirement of the Degree of Master of Science.
Keywords
Assessin, Quality Management, Cocoa Processing