Assessing the total quality management of the engineering department of cocoa processing company limited

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Date
2021-07-05
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Abstract
Organizations which have effectively utilize Total Quality Management (TQM) have client and quality installed in their corporate system. Manufacturing companies are not the exception to this since they are companies that are not isolated from society but on the contrary, they are strongly linked to it. The purpose of the study, assesses the Total Quality Management (TQM) of the engineering department of Cocoa Processing Company Limited. The research design adopted for the study was survey design and the quantitative research approach. The population of the study was employees of the engineering department of Cocoa Processing Company Limited, Tema from which the sample size was drawn. The sampling method adopted in this research is convenience sampling method. SPSS such as mean, standard deviation, rank score and frequency distribution tables were employed to analyze the data collected. The data analyzed confirmed that the Total Quality Management (TQM) of the engineering department of Cocoa Processing Company Limited (CPCL) focus on quality and productivity improvement and team work to fix common problems in the product or process. The study discovered that every company member was focused on service quality, while there was collaboration with all departments and that with Total Quality Management (TQM) of the engineering department of Cocoa Processing Company Limited (CPCL), anyone can suggest areas for improvement, focuses on implementation of changes, and requires training to be familiar with the necessary Total Quality Management (TQM) techniques. It is recommended that, top administration and the whole staff in the Engineering Department of Cocoa Processing Company Limited (CPCL) to be focused on the change of value in all parts of their tasks
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art Built Environment in partial fulfillment of the requirement of the Degree of Master of Science.
Keywords
Assessin, Quality Management, Cocoa Processing
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