Exploring critical stakeholder management issues in construction project management; A case study of community projects at Gold Fields Limited, Tarkwa.

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Date
2021-07-12
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Abstract
There is a major problem facing construction companies working at mining areas in dealing with the challenges of individuals who are affected by their activities. Therefore, the aim of this study is to investigate critical stakeholder management issues of construction projects within host mining communities. With this aim, three (3) objectives were set which were to assess the stakeholder management approach of Gold Fields Ghana limited as against relevant literature reference to construction projects within host communities, to identify the stakeholder management challenges on construction project management within host communities and to identify the causes of the challenges associated with stakeholder management within host communities. In achieving the objectives, a structured questionnaire was set and distributed to construction firms working in eight (8) selected communities. In all, thirty-one (31) questionnaire was distributed and answered by respondents. The data was examined using the mean score ranking, From the analysis, it was realized that, the contractors normally do stakeholder identification which is the first step of stakeholder management. However, the responses indicated that, the contractors normally fail to gather information on the stakeholder. Furthermore, the responses indicated that, the contractors normally fail to determine the strength and weaknesses of the stakeholders. Also, frequent changes in the scope of work is a significant challenge to stakeholder engagement. Lastly, the major cause of the challenge identified was lack of effective communication followed by lack of knowledge of stakeholder engagement. With these findings, it was recommended that, construction managers must endeavor to execute all the processes involved in stakeholder management as all of the steps are of equal significance. This will aid the construction firm in reaping the full benefits of stakeholder engagement in construction projects. Also, management of construction firms should ensure they employ the requisite resources in managing stakeholders so as to improve the probability of achieving project success and lastly, consulting firms must also advice the clients on the benefits of ensuring the contracting has the requisite resources in managing stakeholders. This study was limited to only contractors who have being engaged by Gold-fields Ghana limited. Further studies can be expanded to include a wide range of contractors as a way of expanding the scope.
Description
A dissertation submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirement for the Degree of Master of Science.
Keywords
Exploring, Stakeholder management, Construction project management, Gold Fields Limited, Tarkwa.
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