The Impact of Information and Communication Technology on Procurement Operational Performance in Fast-Moving Consumer Goods Manufacturing Firms in Ghana
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Date
2023
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Abstract
In order for organisations to achieve competitive advantage, there is emphasis on the utilisation of Information and Communication Technology (ICT) in their procurement activities. Unfortunately, most Ghana firms have not taken the much advantage of ICT to increase their operational activities. It is on this reason this study seeks to assess the effects of ICT on the procurement performance of manufacturing industries in Ghana. The study adopted both Descriptive and Explanatory research approaches. The population of the study comprised over 350 procurement staff of 6 manufacturing industries in the Greater Accra Region. The sample size comprises 269 employees making up junior, senior and management members. A purposive sampling method was used in the selection of the 269 sample size. Questionnaire was the key instrument for the collection of data. The data collected was analysed using Statistical Package for Social Sciences (SPSS). The quantitative data was presented in tables, charts, descriptive and inferential statistics by the application of Linear regression analysis. The study observed the effects of Communication Technology, Application Software, Electronic Procurement Policy and ICT Technical Support Staff on Procurement Performance in the manufacturing industry in Ghana. Findings from the study indicated that Communication Technology, Application Software, Electronic Procurement Policy and ICT Technical Support Staff contribute positively impacted on Procurement Operational Performance. It is therefore concluded that (ICT) has a significant relationship with Procurement Performance. The study recommends regular training for support staff to adopt proper spend analysis software.
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A Thesis submitted to the Department of Supply Chain and Information System in partial fulfilment of the requirement for the degree of MASTER OF SCIENCE (MSC)
IN PROCUREMENT AND SUPPLY CHAIN MANAGEMENT