How supplier relationship management practices affect the performance of organizations. A case of Ghana cocoa board within Brong-Ahafo region
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Date
2023
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KNUST
Abstract
Supplier Relationship Management (SRM) is a critical component of organizational success, particularly in the context of supply chain management. Cocoa Board Ghana Limited, as a key player in the cocoa industry, relies on effective SRM practices to ensure a consistent supply of cocoa beans. Understanding how these practices influence the organization's performance is vital for sustainable growth and competitiveness. This study investigated the impact of SRM practices on the performance of Cocoa Board Ghana Limited, with a focus on key constructs within SRM.. Data was collected through survey from a sample of 41 respondents made up of senior, middle, and support staff; and analysed using various statistical techniques, including Factor Analysis, Correlation Analysis, and Multiple Regression. Strong positive relationship was observed between certain SRM constructs, such as Information Sharing, and Organizational Performance. The regression analysis reveals that " Information Sharing" has a highly significant and strong positive relationship with Organizational Performance. " On the other hand, "Supplier Collaboration" also appear to have a significant impact on Organizational Performance in this analysis. To enhance performance, Cocoa Board Ghana Limited should focus on improving Information Sharing, address SRM Challenges, and implement a culture of continuous improvement within its SRM practices. Cross-functional collaboration, supplier training, and robust performance metrics are also recommended to strengthen supplier relationships and drive organizational success.
Description
A thesis submitted to the department of supply chain and information systems of the Kwame Nkrumah university of science and technology school of business, in partial fulfilment of the requirements for the award of the degree of master of science in (logistics and supply chain management option)