The moderating role of inter-organisational relationship management on the relationship between logistics provider’s capabilities and supply chain performance of multinational companies
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Date
2023
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KNUST
Abstract
Supply chains play a vital role in determining the profitability and sustainability of firms in today's fiercely competitive business environment. To obtain a competitive advantage, firms now strategically must manage their supply chains effectively and efficiently. This study's goal was to investigate how inter-organizational relationship management affected the link between the performance of multinational companies' supply chains and the capabilities of their logistics providers. 92 respondents working for multinational firms in Ghana were asked to complete a self delivered and online questionnaire for a cross-sectional survey. With the help of a structural equation model (sem), the findings of the study revealed that logistics service provider (lsp) does not necessarily impact supply chain performance, inter-organisational relationship affects supply chain performance positively and inter-organisational relationship failed to moderate the relationship between logistics service provider and supply chain performance. The results demonstrate the complexity of supply chain management and the importance of taking into account a number of contextual variables when assessing the effects of lsp capabilities. The study also offers actual data to back up the association between inter-organizational relationship management and successful supply chains. It also emphasizes how crucial good inter-organizational relationship management techniques are to getting better supply chain results. To increase the efficacy of their supply chains, supply chain managers and practitioners should place a high priority on building and maintaining strong inter-organizational relationships.
Description
A thesis submitted to the department of supply chain and information systems of the kwame nkrumah university of science and technology, kumasi; institute of distance learning in partial fulfilment of the requirement for the award of a degree of master of science: (logistics and suppl y chain management)