Assessing the mediating role of competitive advantage on the relationship between sustainable supply chain practices and operational performance in the service sector
No Thumbnail Available
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
KNUST
Abstract
The available research evidence suggests that there are several studies measuring the relationship between sustainable supply chain management practices and firm performance. However, only few studies have considered the moderating role of competitive advantage in their prior studies. The main objective of the study is to assess the effect of sustainable supply chain practices, on operational performance and mediating role of competitive advantage in the service sector of Ghana. This study adopted quantitative research approach and survey-based design. The analyses were performed with the aid of the statistical software namely, statistical package for the social sciences (spss) version 26. The following analyses were performed, frequency and percentages, descriptive statistics, reliability and validity test, correlation matrix as well as regression analysis. The study found that, sustainable supply chain management practices had significant effect on operational performance. Moving on the study found that, competitive advantage had significant effect on operational performance. Again, the study found that, competitive advantage significantly mediates the relationship between sustainable supply chain management practices on operational performance. The study concludes that sustainable supply chain management practices and competitive advantage are predictors of operational performance in the service sector of Ghana. Inferring from the above, the study recommends that managers and leaders on the various departments should frequently interact with their customers in order to set reliability, responsiveness and other standards for their companies over their competitors. Again, the leaders and the management should know the importance of setting quality standards over their competitors. Moreover, the managers should see to it that the company frequently facilitates their customers’ ability to seek assistance from them.
Description
A thesis submitted to the department of supply chain and information systems, institute of distance learning in partial fulfillment of the requirement for the award of the degree of master of science (logistics and supply chain management