The covid-19 pandemic and digital transformation of supply chains: a study of manufacturing companies in the western region of ghana
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Date
2023
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KNUST
Abstract
The study used a descriptive survey approach to evaluate the COVID-19 outbreak and the digitization of the supply chain inside manufacturing businesses in Ghana's western region. The study randomly sampled 100 respondents from 20 manufacturing firms in Western Region. The only method used to gather data for this study was a structured questionnaire with a 100% response rate. Tables and figures presented the findings of a descriptive investigation. The survey discovered that some of the primary digital transformation practices employed by industrial companies in the Western Region of Ghana include e-sourcing, software, predictive analytic tools, and e-tendering. The study also found that found that some challenges of digital transformation within supply chain of the manufacturing companies surveyed included Data security, an unstable network, a cybersecurity challenge, capital expenses, problems with the company's culture, the lack of a digital transformation strategy as a whole, an inflexible legal infrastructure, pushback, and resistance from employees, and a lack of knowledge and experience. Finally, it was also found that some impact of digital transformation Practices on performance included speeding up assembly and palletization, giving an accurate forecast of demand, making the supply chain more visible to improve performance and close gaps, and making process visualization and product design better. The study thus recommended that manufacturing companies use digital transformation practices like specific software & predictive analysis tools to improve asset performance and reliability, enhance visibility, track products and shipment, support scalable operations, improve process visualization and product design.
Description
A thesis presented to the department of supply chain and information systems at the knust school of business in partial fulfillment of the requirements for the award of the msc logistics and supply chain management