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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/4040

Title: Clients’ perception of architects performance in the building industry in Ghana
Authors: Dafeamekpor, Cornelius Atsu
Issue Date: 19-Jun-2011
Abstract: The aim of this research is to examine clients’ perception of the performance of architects with respect to rating of importance over a set of performance criteria in the Ghanaian building industry. The aim was guided by the following objectives; To identify the set of performance criteria for evaluating architects’ performance. To assess clients satisfaction with the performance of architects based on the identified performance criteria. To formulate possible further steps that will enhance the performance of architects in successful project delivery. A survey involving clients from both public and private sectors on recently completed building projects in Ghana was undertaken. Data analysis included comparing similarities and differences using standardized ratio, Mann Whitney U test or Mann-Whitney- Wilcoxon tests. The results showed that private sector clients are likely to be more concerned with cost, while public sector clients are more concerned with buildability of design. A total of 79 per cent of the criteria were similarly selected by both sectors with respect to importance of the criteria. Architects need to improve their performance significantly in about 82 per cent of the whole set of 28 criteria. Achitects performed better on the public sector than the private projects sector, and 14 per cent of the criteria were indicated as being statistically different in terms of architects’ performance. The results provide vital feedback information to architects' or project managers’ which can be incorporated in their future projects so as to ensure successful project implementation, and to promote relationship between project “parties” in the building delivery process.
Description: A thesis submitted to the Department of Building Technology, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Science in Construction Management, 2011
URI: http://hdl.handle.net/123456789/4040
Appears in Collections:College of Architecture and Planning

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