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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/4862

Title: Assessment of Total Quality Management Practices on Organisational Performance at Intravenous Infusions Limited Koforidua
Authors: Adza-Awude, Kenneth
Issue Date: 1-Feb-2012
Abstract: Total Quality Management (TQM) is a management approach for an organization centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and to society .This research work therefore aimed at assessing the TQM practices and its effect on organizational performance at Intravenous Infusions Limited Koforidua (IIL). The company needs to find ways to surviving in the increasing competitive market and TQM as a strategic Management tool can be used for improving the competitiveness, effectiveness and flexibility of the whole organization. A population of 120 workers comprising both senior and junior staff was used for the study. Due to the relatively small number of workers at IIL the whole population was used for the study. Primary data for this research was collected using a well designed and structured questionnaire which was made up of both close ended and open ended questions. The key findings showed that IIL is practicing TQM but it is yet to implement it to the highest level of subscribing to a quality award system. The implementation of TQM is at the quality assurance level. It was found out that management inactions undermined leadership commitment to quality and rendered TQM practices ineffective. It was concluded that there was the need to procure modern equipment to boost production. Again the firm needs to diversify key portfolio in order to spread the overhead cost. Management must work to build trust amongst staff to improve on team work. It is also recommended that the company subscribe to a quality award system. For instance ISO certification can help IIL practice TQM to the highest level to ensure customer confidence in the company’s products.
Description: A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration, September-2012
URI: http://hdl.handle.net/123456789/4862
Appears in Collections:Distance Learning

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