An implementation of environmental management system according to iso 14001 standard in the hospitality industry: a case study - Golden Tulip Kumasi City Hotel
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Date
2013-12-09
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Abstract
By and large hotels are being appraised by their level of environmental performance rather than their financial performance. As a result of competition and uncontainable pressures from customers, regulatory bodies, investors and other stakeholders, management of hotels are motivated to adopt proper environmental practices. Golden Tulip Kumasi City which has an international exposure was selected as a case study to help achieve the main objectives of the research. An extensive and a comprehensive literature was also reviewed on ISO 14000 Standard to formulate the guidelines and Environmental Management Programmes for the industry. The research sought to identify the specific environmental aspects and their respective impacts on the environment in tandem with formulating an Environmental Management Programme and guidelines according to ISO 14001 Standard. The results showed that some of the facilities, activities and services such as air conditioning, laundry and kitchen provided by the hotels have a significant impact on the environment. Among such impacts are increased in waste and disposal of unsorted waste, steam and chemical vapours released to air and contamination of soil and water. Therefore, there is an earnest need for an adoption of proper environmental management practices in the hospitality industry. In summary, the hospitality industry in Ghana has no guideline for a successful implementation of an EMS according to ISO 14001 Standard. Therefore, there is a strong recommendation for them to adopt the standard for an improvement on their environmental performance.
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A Thesis Submitted to the Department of Theoretical and Applied Biology, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirement for the award of the Master of Science Degree in Environment Science, September-2013