Assessing the impact of organizational support on training and development: A case study of the University for Development Studies

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Date
2014-07-25
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Human capital constitutes the most important resource of an organization. It is the Resource that makes all other Resources matter. In the ever increasing dynamism of the world of business and employment, employees are on a constant search for opportunities at other organizations in hopes that one such would present them with the right mix of all expectations. Among a prospective employee’s expectations is support from the organization. The research investigated the level of perceived organizational support and how it has impacted on Training and development behaviors and on commitment of staff and employees of UDS. The population of the study was solely provided by the Central administration of the University for Development Studies in Dungu, Tamale. The respondents of this research were both management and employees, teaching and non-teaching staff. The sample size was set at 80. Simple random sampling was used in order to ensure that each member of the target population had an equal chance of being selected. SPSS (Statistical Package for Social Sciences), was then used for quantitative analysis of the Data. The research revealed that, not all staff could benefit from the available forms of support due to eligibility criteria such as length of service, category of employment and one’s position on the university’s hierarchy. It further revealed a preference of teaching staff over than non-teaching staff in relation to the enjoyment of available forms of organizational support. On the bases of the research results, it was recommended that the Human Resource Division needs to be strengthened through capacity building, while also putting in place firm policies in relation to the organizational support offered to employees. Also, in order to get the most of the employees, and improve performance of work, the needed tools and equipment, logistics and working environment must be created and maintained. Materials and Resources must be made available to employees to enable them carry out their functions effectively, and efficiently in order to reduce material waste.
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A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTERS IN BUSINESS ADMINISTRATION (HRM OPTION). 2014
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