The Trade Union as an avenue for promoting employee satisfaction in the mining industry: The case of Anglogold Ashanti and Newmont Ghana
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Date
2013-09-03
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Abstract
Trade Unions have been thought of as “employees’ voice” who are always on the negotiating table with Management “wanting more” for their members. Interestingly, measuring employee satisfaction at the workplace has never been an easy task for both Human Resource Professionals and Trade Union Leaders alike. Even when employees are thought of being satisfied at some point, maintaining that satisfaction at the workplace throughout the work cycle is perhaps a daunting task as well. The objective of the study was to investigate trade union as an avenue for promoting employee satisfaction in the mining industry with specific focus on Anglogold Ashanti and Newmont-Kenyase. The study employed both qualitative and quantitative research methods. The population of the study was Five Thousand Seven Hundred (5,700) comprising Ghana Mining Workers Union (GMWU) and Professional and Managerial Staff Union (PMSU). Since the research was exploratory in nature, purposive and convenient strategies were used as sampling techniques. Interviews and questionnaires were used for primary sources of data collection. Due to the nature of data collected, Statistical Package for Social Sciences (SPSS) was used in processing primary data from questionnaires. At the end, the study found that trade unions have played very significant roles in areas such as employees wage negotiations, dispute resolution, job security, promotions as well as fighting against employee victimization and collective bargaining. As a means of improving employee satisfaction, the study recommends that Trade Unions should make budgetary allocations for refresher courses on conflict resolution and modern ways of settling industrial unrest. Promoting employee satisfaction also calls for interpersonal and informational concerns. Trade unions are hereby encouraged to improve their Management Information Systems (MIS) to ensure effective information dissemination.
Description
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of
MASTER OF BUSINESS ADMINISTRATION (HUMAN RESOURCE).