Distribution management of statutory electrical materials in Ghana: a study of the ECG in Kumasi
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Date
November, 2015
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Abstract
The basic objective of every distribution system in any organization or institution is that
right goods and services are delivered to customers at the right time and at the lowest
possible overall cost. This leads to not merely satisfaction of customers but delighting
them. This empirical study assessed the distribution management of statutory electrical
materials in Ghana using the Electricity Company of Ghana in Kumasi as a case.
Specifically it assessed how stock and inventories are managed, assessed how statutory
electrical materials are distributed to consumers and lastly, identified the challenges
faced in the distribution of electrical materials. The design of the study was a cross-sectional survey of 50 workers of the Ashanti West Project Office of the ECG in Kumasi
who were sampled conveniently. Data for the study was collected through a
questionnaire which was administered during the lunch break of workers. The data
collected was coded, entered, cleaned and analysed descriptively using the SPSS (v20)
software programme. The results of the analysis showed that the Ashanti West Project
Office of the ECG in the Kumasi metropolis engaged in effective and efficient stocking
and inventory management practices. Statutory electrical materials were well stocked
and inventoried. Results of the study in relation to the distribution of electrical materials
to consumers also revealed that stores through third party distribution and stores direct to
homes/institutions were the channels of distribution adopted by the Office. Statutory
electrical materials were mainly transported by road. The nature of the materials, size, as
well as the size level required by customers/clients influenced the decision of the staff to
resort to this mode of transportation. The most prominent challenge facing the Project
Office was the shortage of statutory electrical materials which upon further
investigations was due to lack of funds to procure these items. The study on the basis of
this finding recommends that the government through the sector ministry for energy
make funds available to assist the ECG in the procurement of its statutory electrical
materials to meet the ever growing demand of consumers.
Description
A thesis submitted to the Department of Building Technology, College of Art and Built Environment,
Kwame Nkrumah University of Science and Technology in
partial fulfillment of the requirement for the Degree of Master of Science in Procurement Management.