Examining the impact of information technology on the Financial performance of Asutifi Rural Bank
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Date
JULY 2015
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Abstract
Information and communication technology has for the last two decades become very
popular with major commercial banks in Ghana. Presently, rural banks in Ghana have also
computerized and networked their operations. ARB Apex Bank, with the support of Bank
of Ghana, has helped embark on nationwide computerization of all the rural banks in
Ghana. This research study aims to examine the impact of information technology on the
financial performance of Asutifi Rural Bank in the Brong Ahafo Region. Perceptions of
the management staff of the rural bank, branch managers, staff members and customers
were collected using a survey method. In all 155 people were sampled from Asutifi Rural
Bank. Questionnaires were used to collect data randomly from the customers and staff of
the Bank. Two types of questionnaires were prepared and distributed among staff and
customers. Both semi-structured and 5-point likert scale questionnaire were developed.
Data analysis was done using descriptive statistics approach and the one-sample t-test
statistics. The findings established that information technology has a positive linear
relationship with the financial performance of rural banks. The study concludes that we
can say information technology has a positive impact on the image, goodwill and growth
of Asutifi rural bank. The study recommends that customers should be prioritized by
Asutifi rural bank before information technology. It is vital to set the needs and wants of
customers first before you introduce any technological program or device.
Description
A dissertation submitted to the School of Business, Kwame Nkrumah University of Science and Technology in partial Fufilment of the requirement for an award of masters degree in Business administration (finance option),