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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/9191

Title: Study on stakeholder management strategies in construction projects
Authors: Caesar, Ohui Akua Darkoa
Issue Date: 11-Oct-2016
Abstract: The study was aimed reviewing stakeholder management at the pre contract stage of construction project. Specifically the study aimed at identifying the factors that affect stakeholder management used in construction projects. The study also was interested in identifying the best stakeholder management practices used in construction projects and the challenges of improper stakeholder management. The study used a survey strategy to collect data from fifty internal stakeholders of projects managed by five reputable construction firms in Ghana. These stakeholders were clients of projects, consultants and contactors. Using multiple regression analysis the study found that communication and stakeholder participation as well as transparency are key factors that influence stakeholder management in the construction industry. The study also used the Relative Importance Index (RII) in identifying the best practices in stakeholder management and the challenges of improper stakeholder management in the construction industry. The analysis revealed that the three main stakeholder practices are management practices, method of analysing stakeholder concerns and method employed in engaging stakeholders. The study found that as part of management practices studying legislation concerning land ownership system, identifying risks associated with stakeholders and general land acquisition and stakeholder identification issues were considered important to stakeholder management. As part of the process of analysing stakeholder concerns and needs the study found the use of personal past experience, interviews and workshops to be important ingredient in analysing stakeholder concerns and needs. However, the use of professional services, questionnaires and surveys were found only to be important in analysing concerns and needs of consultants. The study also showed that the consequence of improper stakeholder management result in conflict between stakeholders and insufficient funding for the project leading to general failure of projects. The study therefore concludes that stakeholder management is influenced be several factors including stakeholder managerial issues such as personal competence to stakeholder involvement. It is also concluded that in the management of stakeholders in the construction sector best practices requires that managerial issues methods employed in analysing concerns of stakeholders and method employed in engaging stakeholders are dealt with. The study also concludes that improper stakeholder management results in project failures. The study therefore recommended that measures such as ensuring flow of information between stakeholders and create the environment that ensures stakeholder participation.
Description: A thesis submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfillment of the requirements for the degree of Master of Philosophy, 2016
URI: http://hdl.handle.net/123456789/9191
Appears in Collections:College of Architecture and Planning

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