Exploring strategies towards effective communication among construction project team in the Ghanaian construction industry
| dc.contributor.author | Annang, Ebenezer Mensah | |
| dc.contributor.author | ||
| dc.date.accessioned | 2021-06-22T12:15:39Z | |
| dc.date.accessioned | 2023-04-19T03:43:34Z | |
| dc.date.available | 2021-06-22T12:15:39Z | |
| dc.date.available | 2023-04-19T03:43:34Z | |
| dc.date.issued | 2021-06-22 | |
| dc.description | A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Award Degree of Master of Science in Project Management. | en_US |
| dc.description.abstract | Communication is seen as one of the key elements to the success of a construction project. Delays in project delivery, cost overruns and disputes among other problems the construction industry face today is as the result of poor communication. The current study sought to explore strategies towards effective communication among project team in the delivery of building construction projects. Structured questionnaires were designed and administered to key professionals involved in building construction professionals within the Accra Municipality. The data collected was analyzed using Relative Importance Index (RII), frequencies and percentages. The results revealed that different typologies of communication are used in the management of construction projects. From communication channel perspective, verbal, written, visual and non-verbal communications types were in use. From organizational perspective both vertical (upward/downward) communication and horizontal communication existed. Diagonal communication was not common. The modes of communication used include formal writing (e.g. letters, fax, memos), Emails, Site Review meetings, Phone calls, Notice board etc. The choice of these communication channels was also found to be influence by the types of message to be sent and the preference of the sender or receiver. The study also found that the barriers to effective communication include differing perception between sender and receiver, the use of wrong communication channel, Inconsistent verbal and non-verbal communication, Information overload, Poor timing for communication, Poor listening and premature evaluation and badly expressed message. These issues affected communication among the parties to the project. Based on the above it was recommended that the proper communication channel should also be used. | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/14063 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Construction | en_US |
| dc.subject | Project | en_US |
| dc.subject | Team | en_US |
| dc.subject | Strategies | en_US |
| dc.subject | Ghanaian Construction Industry | en_US |
| dc.title | Exploring strategies towards effective communication among construction project team in the Ghanaian construction industry | en_US |
| dc.type | Thesis | en_US |
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