Examination of project communication management on information technology projects in the banking sector in Ghana.
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Date
2021-06-23
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Abstract
I.T specialists are involved in all IT projects in the banking industry to implement the project in such
a way that will meet the requirements or expectations of functional staffs or customers. To achieve
this aim thus the critical assessment of project communication on IT projects in the banking industry,
the IT professionals have to share all the necessary information with the functional staffs of the bank
in order for the project to succeed. In the course of the project information are transferred to the
functional staffs of the bank in the form of specifications and reports through different
communication channels. This means it is important to use to the right channel to communicate
information to the right stakeholders to get them inform on the progress of the project by so doing
limiting the conflicts that evolves on the project. For the researcher to have enough knowledge on the
communication management that is being implemented on IT projects in the banking industry, 4
questions were proposed to seek for answers to them; how do IT specialist manage communication
on IT projects in banking industry? What is the significance of communication management to IT
specialist on IT project in the banking industry and wanted to know the impact project
communication have on the performance of the project. The study involved 21 participants in which
7 of them were all IT specialist on in Bank of Africa and the remaining were purposefully sampled
from the other departments of the bank, which is management, customer relationship officers and the
tellers in the banking hall. The study determined the following from communication management on
IT projects in the banking industry. First was the agreement of the participants to the significance of
communication management on IT projects in the banking industry. The study also indicated that
there were several media of sharing information on IT projects in the banking industry between IT
specialist and functional staffs in the bank. Also, the researcher identified some barriers to effective
communication on IT projects in the banking industry. They are, poor leadership, aims of the project
not all that clear, unclear media of communication, bad reporting procedures, among others. Lastly, itiv
was identified that poor communication led to, not meeting schedule, overspending and uncompleted
projects. The study demonstrated that project communication strongly influences the success on IT
projects in the banking industry. Therefore, prior to the start of each project, establishment and
management of project communication management plans should be the priority of team leaders and
management.
Description
A thesis submitted to the Department of Construction Technology and
Management, College of Art and Built Environment
in partial fulfilment of the requirements for the Degree of Master of Science Project Management.
Keywords
Information Technology, Banking Industry and Communication Management.