Assessing the risks and benefits associated with mobile banking technology in Ghana. A case study of gcb bank in the bolgatanga municipality of the upper east region
| dc.contributor.author | Amaburu Clemencia | |
| dc.date.accessioned | 2024-02-29T09:02:38Z | |
| dc.date.available | 2024-02-29T09:02:38Z | |
| dc.date.issued | 2021 | |
| dc.description | Thesis submitted to the institute of distance learning (idl) in partial fulfilment of the requirement for the degree of mba finance | |
| dc.description.abstract | This study assessed the risks and benefits associated with mobile banking technology in Ghana with a focus on the GCB Ltd in the Bolgatanga Municipality. Using a survey approach, the study used a descriptive method involving the use of questionnaire, focus group discussions and key informant interviews guides as the main tools for data collection. The data analysis was qualitative and quantitative. The study found out that the risks associated with GCB mobile banking are the existence of a backdoor that allows secret entry points into the mobile banking programs without normal security check, programmers break into the mobile banking system to transfer customer funds and unauthorized persons gaining access to the mobile banking systems of the bank when users leave their phones logged on. Meanwhile, the benefits of the GCB mobile banking are convenience of the banking system, the mobile banking system creates easy accessibility for users. GCB mobile banking reduces the rural-urban divide of communities. The challenges associated with GCB mobile banking are security, economic, social and network challenges. The study therefore, concludes that for GCB to improve their mobile banking system, there is need for the adoption of two strategies: encryption and isolation in order to avert possible criminal attacks. The study recommended that security challenges such as third party intrusion, hacking, loss of privacy, should be addressed by the bank by employing more competent and expert staff that can encrypt and create awareness among users, , cost of the GCB mobile money banking services should be waived by the bank, GCB and other banks should build trust and confidence among their customers and GCB banking should purchase the latest technological devices that provide reliable network to customers | |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/15562 | |
| dc.language.iso | en_US | |
| dc.publisher | KNUST | |
| dc.title | Assessing the risks and benefits associated with mobile banking technology in Ghana. A case study of gcb bank in the bolgatanga municipality of the upper east region | |
| dc.type | Thesis |