Assessing the impact of Human Resource Development on the performance of Small and Medium Scale Businesses: case study of selected SME’S in the Kumasi Metropolis

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The role and importance of SME’s in Ghana economy has been the subject for increased attention particularly in the 1990’s up to date. SME’s have been known to be the backbone and industrial hob for development in nation building. What then is the development agenda for its short, medium and long term goals in enhancing the business growth survival and development. This study investigated the impact of Human Resource Development of selected SME’s in Kumasi Metropolis.The study therefore sought to assess howHuman Resource Development activities and practices have been used to the benefit of SME`s. The researcher used in-depth interview technique in gathering the data. The respondents were required to respond to different sets of questions posed by the researcher to solicit for the appropriate responses. The findings revealed that majority of the SME`s do not haveHuman Resource Development policies and programmes that would ensure their growth and survival. Again, managers of the SME`s run a one-man-show, where the owner or manager takes all the major decisions concerning the business. As such, the owner decides at his or her own will, as to when and who to have training and development. The study therefore, recommends that training and development programmes such as short and regular courses, workshops and other advanced learning courses are needed for the different categories of business within the SME`s sector.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Master of Business Administration (HRM Option), 2012