Analysis of waiting lines at Electricity Company of Ghana(ECG) pay point centre using queuing theory: a case study of ECG Dichemso Branch.
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Date
2015-07-12
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Abstract
This thesis reviews the application of queuing theory. The M/M/N queuing
model was used to analyze waiting lines at the Credit Customer Pay Point
Centre(CCPC) and Prepaid Customer Pay Point Centre(PCPC) of the Electricity
Company of Ghana(ECG) at Dichemso-branch. The purpose was to nd the
average number of customers waiting in queue and system and the average waiting
time in queue and system at the pay points. Other performance measurements of
the queueing system was also found. An excel spreadsheet was used to organize
and analyze the data collected at the pay points. The number of customers that
arrived at the CCPC was found to be higher than the number of customers that
arrived at the PCPC. CCPC was found to be busier than PCPC. The average
utilization factor at the CCPC and PCPC was 92:82% and 88:67% respectively.
The average of arrival rate and service rate at the CCPC was found to be 0:7500
and 0:8458 respectively. The average of arrival rate and service rate at the PCPC
was found to be 0:7133 and 0:7685 respectively.
Description
A thesis submitted to the Department of Mathematics,
Kwame Nkrumah University of Science and Technology in
partial fufillment of the requirement for the degree
of Msc Industrial Mathematics, 2015