Browsing by Author "Ampong, Grace Ama"

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    An investigation into the effects of grievance and its management procedures in Senior High Schools in the Okwahu East District.
    (KNUST, 2019-06) Ampong, Grace Ama
    In any organization where a group or individuals come together to work towards achieving a common goal, problems may arise, leading to complaints and dissatisfaction which may at the end result in grievances. Grievances arise in every organization but its proper management or handling through the appropriate grievance management procedures is vital for the maintenance of a productive and unified working environment. This research sets out to investigate the effect of grievance and its management procedure in Senior High Schools by identifying the nature and causes of grievances, determine the grievance management policy, strategies, grievance management practices and channel of receiving complaints and finally to examine the effect of grievances on job performance. A total of 150 respondents made up of academic staff from five Senior High Schools in the Okwahu East District were conveniently selected for the research. Out of this only 121 respondents returned their questionnaire. Questionnaire was the main method of data collection. The data was analyzed using SPSS and descriptive statistics with tables used to present the data. The study showed that poor working environment was the most common cause of grievances in the schools and the nature of grievances that mostly occur in the institutions were linked to employers‟ failure to fulfill expectations in the conditions of service. It was also revealed that grievances are settled at the head of section, top management, middle management and immediate supervisor levels through rules and laws guiding the institution. The effect of grievance, however is that it affects performance and productivity if not settled to the satisfaction of the aggrieved. The study suggests that employers should deviate from bending the rules and laws in the contract agreement or the conditions of service in all manner of situations to prevent bias. It is also recommended that amendments are made in the contract agreement occasionally to satisfy all employees. The study again suggests that organizations create a very conducive working environment that will be friendly to employees to minimize grievances.