Browsing by Author "Awoloh, Raphael Prince"

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    Assessing the effect of outsourcing on organizational Performance: A case study of Metro Mass Transit Ltd
    (2021-06-30) Awoloh, Raphael Prince;
    Outsourcing is defined as the strategic use of outside resources to perform activities traditionally handled by internal staff and resources. The key reason for outsourcing includes the financial reasons such as cost reduction. The aim of the study was to critically examine the effects of outsourcing on organizational performance in Metro Mass Transit Limited. Three objectives were set to help achieve the aim of the study. The study adopted a quantitative method of enquiry with questionnaires designed to help achieve the aim and objectives of the study. SPSS version 20 was used in analysing the data gathered from the respondents and Cronbach Alpha was used to test for the reliability and validity of the data gathered from the respondents. Findings from the survey revealed that Metro Mass Transit Unit outsource the cleaning of their facilities, security personnel, Information Technology services/functions, facility management and some human resource functions. From the survey, the respondents at Metro Mass Transit Unit identified some of the impact of the outsourced functions on their company’s profitability; they have time to focus on their core functions which has allowed them to remain competitive, and innovativeness by coming up with new ways of discharging their core duties. Also, there has been an improvement in the discharge of their duties since they have resources that help them to focus on their main activities. Also, some of the effects that Metro Mass Transit has experienced from outsourcing are; they have markedly high market share, their customers are increasingly getting satisfied with their products, there has been a significant reduction of expenditures in the institution as a result of outsourcing, the growth of the firm has been steady and very satisfactory in terms of return on investment and sales and performance of the business is satisfactory. It is however recommended that that a need analysis must be conducted to ascertain whether outsourcing is necessary before implementing it and a thorough background study should be conducted on the outsourcing vendors to know their capabilities and abilities before contracting them so as to avoid any substandard work .