Browsing by Author "Frimpong, Albert Attakora"

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    Analysis of waiting lines at Electricity Company of Ghana(ECG) pay point centre using queuing theory: a case study of ECG Dichemso Branch.
    (2015-07-12) Frimpong, Albert Attakora
    This thesis reviews the application of queuing theory. The M/M/N queuing model was used to analyze waiting lines at the Credit Customer Pay Point Centre(CCPC) and Prepaid Customer Pay Point Centre(PCPC) of the Electricity Company of Ghana(ECG) at Dichemso-branch. The purpose was to nd the average number of customers waiting in queue and system and the average waiting time in queue and system at the pay points. Other performance measurements of the queueing system was also found. An excel spreadsheet was used to organize and analyze the data collected at the pay points. The number of customers that arrived at the CCPC was found to be higher than the number of customers that arrived at the PCPC. CCPC was found to be busier than PCPC. The average utilization factor at the CCPC and PCPC was 92:82% and 88:67% respectively. The average of arrival rate and service rate at the CCPC was found to be 0:7500 and 0:8458 respectively. The average of arrival rate and service rate at the PCPC was found to be 0:7133 and 0:7685 respectively.