Browsing by Author "Kwame, James"

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    The impact of total quality management (TQM) on completed small towns water supply systems in the Volta Region
    (2021-06-22) Kwame, James;
    The aim of this study was to explore the impacts of total quality management (TQM) on the management of completed small towns water supply systems in the Volta Region. Data were gathered from a total of 53 officials of the CWSA and community water supply technicians through a questionnaire survey. The data was analyzed with descriptive statistics using frequencies and a Relative Importance Index (RII). Analysis of the data revealed that TQM has been impactful especially in the areas of system management through regular recording of project breakdowns, ensuring availability of trained personnel to carry out repairs and regular monitoring of project functionality to enhance customer satisfaction. The research showed that there are significant factors that affect the implementation of TQM with the main ones being that “Management has a clear vision for implementing quality goals”, “Top-level managers set clear quality goals” and “Management creates quality awareness among employees”. Overall, the analysis of the challenges of TQM implementation in the small towns water supply systems has revealed that there are significant challenges including poor communication, lack of statistical quality control techniques, absence of long Term planning, inadequate project funds and the lack of customer focus. The study concludes that the support and commitment that management takes in implementing a total quality environment is critical to the success of TQM implementation. Based on the findings of the study, the research recommends the development of an effective total quality management system with positive hands on leadership and management support.