Public satisfaction towards municipal solid waste collection services in Ho municipality, Ghana

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AUGUST, 2018
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Solid waste management has been one of the most crucial issues facing authorities in fast growing cities in developing countries. This research assessed public satisfaction towards municipal solid waste collection services in Ho Municipality, the capital of Volta Region of Ghana. The study gathered data through questionnaire administration, interviews and observation. The findings from the study indicated that, 56.5% and 32.5% of the respondents rated the quality of service as “Good” for the door-to-door and communal collection services, respectively. This suggests that the clients of door to door solid waste collection services managed by a private company were more satisfied than patrons of the communal container collection system. There was significant association among demographic characteristics/satisfaction determinants and service indicators of public satisfaction towards the quality of service (p ≤ 0.05) for both the door-to-door and communal container collection services. Age, educational level and overflow of containers with waste were the factors that determined patrons’ willingness to pay for the door-to-door collection services. With these factors, about 68% of the patrons of communal container collection services were willing to pay in order to have the door-to-door waste collection services at their premises. Lifting frequency, provision of bins, bins overflowing with waste, and safety at the container sites were the main drivers that influence the public satisfaction towards waste collection services in Ho Municipality. Generally, residents were “moderately satisfied” with the waste collection services rendered by both private waste management company and the Municipal Assembly. This indicates a relatively acceptable level of waste collection service. Waste collectors need to increase their lifting frequency to curtail overflowing bins and improve safety conditions at the communal container sites for enhanced satisfaction towards the quality of service of the public. This could be achieved when adequate resources are allocated for solid waste management
A thesis submitted to the Department of Theoretical and Applied Biology, Kwame Nkrumah University of Science and Technology, Kumasi, in partial fulfillment of the requirements for the award of Master of Science in Environmental Science.
Public satisfaction, Solid waste, Collection services, Ho