Evaluating the Impact of Iscala Enterprise Resource Planning System on Industry in Ghana: Case Study, the Coca-Cola Bottling Company, Kumasi-Ghana

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The world has experienced a new advancement in technology and as such companies are also expected to make good use of this advancement. The introduction of new information technology tools has really benefited the companies. One of such new systems that have been introduced is the ERP system. ERP (Enterprise Resource Planning) systems are a large set of integrated software’s that provide support for different organizational activities such as manufacturing, marketing, logistics, finance, accounting human resource etc. The Coca Cola Bottling Company Limited Kumasi-Ghana is also expecting to benefit from this new technology and has decided to implement 1SCALA ERP system at its organizations plant. After the implementation there would be a need to find out whether the ERP has been successfully implemented especially here in Ghana and also to find out whether there has been any impact at all after this systems implementation. Research must also be carried out to check if there was an impact on the companies’ processes and if the implementation was a success what are some of the critical success factors that were considered during the implementation here in Ghana.
A dissertation presented to the institute in partial fulfillment of the requirement for the award of the degree of Master of Science in advanced ICT studies (management option)