Perspectives of patients on quality healthcare delivery in two hospitals in the Asokore Mampong municipality
Loading...
Date
JUNE, 2019
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Quality of healthcare delivery provided by healthcare practitioners has been a major drive for
patient satisfaction over the years. Meanwhile most healthcare practitioners still pay little
attention to meeting the requirements of their patients. Studies have shown that patients receive
poor treatment in their attempt to seek for medical care (Reis et al, 2005). Understanding
patients’ problem and providing satisfaction is important as patients perceive quality of
healthcare delivery from the kind of reception and treatment given to them. Patients who
perceive poor quality of healthcare delivery in their dissatisfied state may decide to seek for
complementary and alternative medicine (Traditional Medicine) and self-medication (Kim,
2015). The objective of the study is to assess the quality of healthcare delivery provided by
healthcare practitioners from patients’ perspectives. The study was quantitative using crosssectional survey design to determine satisfaction with quality of healthcare delivery. Data was
collected from 120 respondents out of 145 semi-structured questionnaires administered. A
systematic sample technique under the probability sampling method was used to avoid impacting
on the outcome. A descriptive and inferential analysis were conducted using Microsoft Excel and
Statistical Package for Social Sciences (SPSS). The finding indicated 107(89%) of the
respondents representing the majority specified that quality of service was provided by the
healthcare practitioners. Also majority of the respondents 75(62.5) are satisfied with the overall
attitude and 117(97.5) have intension to seek for medical attention at the Garden City Hospital
and Anwiam Hospital in Asokore Mampong where the study was conducted. However, others
still had concerns so it was recommended that a survey should be conducted twice every year
and healthcare providers must be allowed to be evaluated by patients so that management can
relate their work output to patients’ satisfaction.
Description
A thesis submitted to the Department of Community Health, Health, College of Health Sciences, School of Public Health, in partial fulfilment of the requirements for the Award of Master of Public Health Degree in Health Education and Promotion.
Keywords
Perspectives of patients, Quality healthcare delivery, Two hospitals, Asokore Mampong municipality