College of Humanities & Social Sciences

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    Evaluating Service Quality in Automobile Firms in Ghana: a Case Study of Vodi Technik Motors Ltd (VTML)
    (2007-08-24) Ajongbah, Matthew Batawura
    Service quality is the major driving force for business sustainability in today's competitive global market place, it is recognized that after sales service, high quality is essential for the success of any automobile firm, when other factors have been considered, it leads to customer satisfaction, customer loyalty and high profitability, it is often said that the salesman sells one vehicle and the workshop sells (after sales service) the rest, therefore a key strategy for customer focused is to measure, monitor and evaluate customer satisfaction. The study therefore aimed at finding out, the factors that account for customer dissatisfaction, the level and nature of after sale service quality in automobile firms in Ghana, the determinants of customer-perceived service quality and to make recommendations to improve service quality in automobile industry in Ghana. Customers perceive service quality mainly in the moment of interaction with the service provider. Thus for the quality management of services, it is important to understand which service encounter the customer perceives as positive and which is negative. Ofi the basis of this understanding the physical environment of the service must be customer friendly. Customer kindness, that is "the front office personnel" approach to the customer and his problems, regardless of the service delivered; is the only factor to have significant relationship with future car servicing intentions, future car purchase intentions, and word- of-month recommendations.
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    The impact of museum educational programme on audience: The case of selected Ghanaian museums
    (2021-07-13) Agyei, Eric Justice;
    Museum as an educational institution has made a tremendous impact in the service towards society. Their major purpose is to provide their audience with a remarkable experience, yet some museums barely assess the impact of their services on their audience. This situation is not different in some Ghanaian museums and this makes it impossible for Ghanaian museums to improve on their educational programmes for better impact on their audience. This initiated the investigation into the impact of museum educational programmes on its audience. The research questions needed to solve the problem were; what is the nature of the educational programmes museums provide for their audience and the challenges facing them? How can the generic learning outcome model be used to investigate the impact of educational programmes of the museums? To get answers to these research questions, the mixed method approach was used for the study. Questionnaires and interview guide were the main data collection instruments for the study. Also, participant observation of the educational programmes were helpful to the study. The study found that there were some irregularities in the way educational programmes were organized in the selected museums. It is however concluded that the anomalies in the educational programmes organized by the selected museums is as a result of lack of museum education officers and educational framework. The museums in question should employ museum education officers to help in the educational programmes and also the Ghana Museums and Monument Board should design an educational framework to be used by all museums in Ghana in other to improve upon their educational programmes
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    The pedagogy of creative photography in higher education; A case of the department of communication design, KNUST
    (2021-06-22) Samevi, Sharon;
    This thesis was for the identification and exploration of the learning and teaching of creative photography in higher education; a study of Kwame Nkrumah University of Science and Technology. With the use of performance indicator to measure the competencies of students based on the interactions the researcher had with students, it was assumed that students cannot fit the 21st-century competencies in the real world after the study of creative photography as a course. The objectives of the study was firstly; to identify and examine prevailing pedagogical approaches to the learning and teaching of photography in higher education, specifically in the Department of Communication Design, KNUST. Secondly, to discuss the implications of identified pedagogical gaps and explore alternative approaches to the learning and teaching of photography in higher education, KNUST. This study explored the existing pedagogical approaches for the learning and teaching of creative photography. To know if the instructors are using problem-based learning or project-based learning approaches in the learning and teaching of creative photography in the Department of Communication Design. And also, to recommend some alternative approaches for the study of creative photography in the department, to enable students to build their creative photography skill and competencies for the real world. The researcher adopted the Kirkpatrick’s four-level training evaluation model, as a theoretical framework for the learning and teaching of creative photographic skill. Photography conceptual framework by Poulton (2013) was also used to showcase the end product of going through creative photography training. In the conceptual framework, there is the photographer, the photograph, the audience and the world as a whole. Case study and descriptive research under qualitative research design were employed, to examine students and instructors on the pedagogical approaches for the learning and teaching of creative photography. Purposive and cluster sampling techniques were adopted; sampling 13 respondents, 5 first-year students, 5 second-year students and 3 photography lecturers, all in the Department of Communication Design, KNUST. The researcher employed open-ended questionnaire and structured interview as the instruments of the study. The data analysis revealed that even though instructors are using both problem and project-based learning approaches to teach creative photography but, firstly there are no adequate tools and materials for effective studio sections. Secondly, there is the lack of darkroom in the Department of Communication Design. Thirdly, the class size is over 60 students in a class, which affects the creative photography learning outcome in a negative way. In conclusion, it was realized that the learning outcomes are affected negatively in the acquisition of photography as a skill. That affects the competencies of learners from the field of academia after school, for the 21st-century real world competences. The researcher made some recommendations and some of these are; the Department of Communication Design, KNUST should provide students with a well-furnished creative photography studio, where there would be the provision of enough tools and materials to foster the learning and teaching of creative photography. Also making good use of the photography studio during practical sections.
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    Reformation programs and recidivism: An assessment at Kumasi central prisons.
    (2021-06-18) Mensah, Edward Jnr;
    Rehabilitation programs are meant to reform prisoners to become well-behaved human being acceptable into the society after their release. The Prison Service is mandated by law to carry out this reformation agenda in the criminal justice system of Ghana. The primary motivation behind imprisonment in the contemporary society is reformation of the criminals. Put differently, the reason for reformation, as an objective of punishment is to change the present criminal stance of convicts into better and satisfactory people in the social orders through imprisonment. These pluralistic goals could be accomplished through different recovery projects, for example, clinical psychiatric, workmanship, industry, education and numerous others dependent on individual needs. The question that begs for answer is why these criminals do not change, given the available rehabilitation programs in the Prison service? The principle objective of the study is to explore the key factors that contribute to recidivism in Kumasi Central Prison. In order achieve this objective, the entire rehabilitation program at Kumasi Central Prison was evaluated. The officers who are mandated to carry out these rehabilitation programs were interviewed alongside with the counsellors and the administrators of the facilities. Some selected recidivist were always interviewed. In any case, the issue is whether these rehabilitative projects are accessible by the inmates at Prisons Service, and if they are, whether they are vocationally profitable to enable the ex-convict to become economically viable in the society after their released. It was discovered that the inmates at the Central Prison have exceeded its capacity. The congested nature of the prison has made it impossible to maintain any profitable rehabilitation programs in the prison. Again, the study revealed that there are some compelling factors such as, societal rejection, negative perception and stigmatization of ex-offenders and the position of our laws that contributes to recidivism
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    Access to justice and inmates at Kumasi central prison
    (2021-06-14) Akoto, Alexandria A.;
    The study explores how inmates at the Kumasi Central Prison access justice. Purposely, the study seeks to outline the reasons for delay in access to justice for the inmates at the Kumasi prison. To examine the extent to which inmates access justice whiles at the Prison, and identify the various challenges they faced at the prisons. We collect data from a survey administered to 230 respondents from key technical persons and some selected inmates at the Kumasi Central Prisons. The study found out that factors such as few judges and magistrates available to adjudicate the massive backlogs of court cases, and lack of transparency of court document processing and publication of court decisions are the reasons for the delays. The study further found out that majority of the inmates were denied access to legal advice and service, and some of the inmates also expressed total ignorance so far as access to justice. We therefore, conclude that access to justice or legal representation is very difficult in the prison, and that many accused persons go through trial without being represented by a legal practitioner. The researcher therefore recommends a Legal Aid Policy that shall promote speedy access to justice, reformative programmes such as skills training for prisoners, a social protection and support programmes that could help for effective reintegration of remand prisoners into society, and the establishment of a remand home to avoid the mingling of remand prisoners with convicted prisoners.