Investigation into the Operations of Fuel Marketing Companies in Ghana : (A Study of Total Petroleum Ghana Limited)

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The objective of this research is to investigate the operations of TOTAL Petroleum Ghana Limited and the challenges faced by fuel stations in their operations. The study also examines the use of a fuel management system to achieve business competitiveness and organizational performance. A web-based application was developed labeled “Fuel Manager” using Microsoft visual studio environment using SQL server that connects as the database. Design research is the methodology used for this thesis because the purpose of this research is to investigate the operations of TOTAL Petroleum fuel stations and all those design components of fuel station management system which influence the overall productivity of the system and propose a new improved framework for the fuel station enterprise systems. Agile development approach was adopted together with Unified Modeling Language (UML) techniques and analysis which are useful in analysing and building information system. The study uses primary data collected through interviews with station managers and supervisors. Questionnaires were also distributed to managers and supervisors of TOTAL Petroleum fuel stations. The data was analysed using SPSS. The findings indicate that even though these fuel stations are aware of the importance of a fuel management system, their knowledge about fuel management systems is limited. Once TOTAL Petroleum Ghana Limited have clearly recognized and defined these opportunities, they must then implement the tools and methodologies to help develop an information system which will assist them in enhancing their competitive strategy. The fuel station management system allows for monitoring and enables TOTAL Petroleum Ghana Limited to track various petroleum products at each fuel station, produce sales reports, stock level reports and supply reports. Future work will explore in more detail a broader set of advanced technology for fuel management system.
A thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirement for the Degree of Master of Science in Information Technology,