Application of Queuing Systems: a Case Study of the Outpatient . Department of Kwahu Government Hospital, Atibie

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This research work was undertaken to investigate the queue situation at the outpatient department of Kwahu Government Hospital, Atibie. Queuing theory is thus applied in the evaluation of queue situations at the four sections of the outpatient department of the hospital namely: records section, health insurance section, history section and consulting rooms. Data was taken on the number of patients entering the system and the service time of patients. The data was then used to measure the performance of the system. The research shows which section of the outpatient department is busies and where Patients spend more time. It concludes with ways by which management of the hospital can reduce waiting time of patients thereby achieving most of its objectives.
A Thesis submitted to the Department of Mathematics, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the award of Master of Science degree in Industrial Mathematics.