"Research into Improving the Business Processes of the Maintenance and Inventory Control Unit." (Case Study, Golden Tulip Hotel, Kumasi City.)

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The need for businesses in Ghana to step up or increase their managerial processes owing to the complexities that has arisen in strategic decision making in recent times cannot be overemphasized. Therefore, there is the need to investigate whether the use of Business Process Reengineering (Optimization of processes) and Automation of some processes in the Maintenance and Inventory Control unit of business organizations will culminate in a corresponding increase or decrease in the quality of services rendered by the unit. The existing system of the Maintenance and Inventory Control Unit of Golden Tulip Hotel, Kumasi City was modeled using flowchart and activity diagram after a series of interviews with key personalities in that unit and the hotel at large. This model was fully analyzed to elicit bottlenecks therein. A "to be" state model wa$ designed bringing into focus the concept of centralized database. The proposed system was checked for its effectiveness and efficiency and it was found that, the known problems of the existing (old) system will to a greater extent, be effectively handled by the proposed system. Furthermore, the proposed system is expected to be more efficient in comparison to the former. It is recommended that, a software be developed based on the study, since off- the-shelf software are mostly seen to under perform or are too complex even-though they may be relatively cheaper.
A Dissertation presented to the Institute in partial fulfilment of the requirement for the award of the Degree of Master of Science in Advanced ICT Studies (Management Option)